What a client can ask for
- Evidence of current membership
- The insurance figure, at least £2 million public and products liability
- Names and qualifications of the people who will attend
- A written scope, not a verbal promise at the door
Documents and codes
The standard behind the member logo
Servicing members are audited, insured and expected to follow published codes. The logo is the visible result of that work.
European standard
BS EN 16636
BS EN 16636 is the British and European standard for pest management services. It describes how a professional service should be planned, delivered and recorded: competence of people, the contract with the client, assessment of the site, choice of methods, and the requirement to prefer prevention where it will work.
BPCA uses that standard as the backbone of servicing membership. Passing once is not the end of the story. Companies are evaluated again so the logo still means what a client thinks it means.
Codes of best practice
Public rules, not a private handbook
The codes set out responsibilities and correct practice. The servicing committee reviews them, and they also move when the law moves. Because they are public, a client can read the same document the member is audited against.
Safe and legal
Products, wildlife law and site rules come before convenience. Protected species are left alone or referred on.
Honest reporting
Recommendations should match what was found. Trend reports on commercial contracts show whether the risk is falling.
Support to comply
If a company is missing a policy or a training record, the Association would rather supply a template than simply fail them.
What an assessment covers
Assessors look across the business, not only at a store cupboard. A company that is willing to learn can ask for help during the process.
- Employment
- Training and CPD
- Insurances
- Health and safety
- Subcontractors
- Environment
- Stores and vehicles
- Client site visit
- Pests covered
- Complaints handling
- Documentation
- BS EN 16636
Complaints
If the work is not good enough
Raise the issue with the member company first and keep the visit reports. If it is not resolved, the Association can look at whether the company met the codes and the conditions of membership. That process is about standards. It is not a court, and it does not replace trading-standards or legal advice where those are the right route.
Send the facts
- The member’s trading name
- Dates of visits and what was promised
- Photographs or reports you already hold
- What you have asked the company to put right